Effective Date: January 3, 2026
Last Updated: January 3, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Lumina Vibe Pty Ltd ("Company," "we," "us," or "our") governing your use of our website (luminavibe.com.au) and facility cleaning services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access our website or use our services.
Lumina Vibe provides professional commercial and industrial facility cleaning services, including but not limited to: commercial cleaning, industrial cleaning, high pressure cleaning, window cleaning, infectious cleaning, deep cleaning, carpet cleaning, graffiti removal, and builders cleans.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.
All quotes provided are estimates based on the information provided and site assessment. Final pricing may vary based on actual scope of work, site conditions, and any additional services requested.
Payment terms will be specified in your service agreement. Unless otherwise agreed, payment is due within 14 days of invoice date. Late payments may incur additional fees and may result in suspension of services.
We reserve the right to modify our pricing with 30 days' written notice to existing clients. Price changes will not affect services already contracted and paid for.
As a client, you agree to:
We are committed to providing high-quality cleaning services and strive to meet your expectations. If you are not satisfied with our service, please notify us within 24 hours, and we will address the issue promptly at no additional charge.
Our services are subject to normal industry limitations. We are not responsible for damage to items that were already damaged, defective, or improperly maintained before our service.
Lumina Vibe maintains comprehensive insurance coverage including General Liability ($20,000,000), Workers Compensation (full coverage), and Bonding Insurance ($100,000) for your protection.
To the maximum extent permitted by law, our liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.
Any claims for damage must be reported within 24 hours of service completion. We will investigate all claims promptly and take appropriate action in accordance with our insurance policies.
Clients may cancel scheduled services with at least 24 hours' notice without penalty. Cancellations with less than 24 hours' notice may incur a cancellation fee of up to 50% of the scheduled service cost.
Either party may terminate an ongoing service agreement with 30 days' written notice. Upon termination, client is responsible for payment of all services rendered up to the termination date.
We respect the confidentiality of your business and facility. Our staff members are required to maintain confidentiality regarding any proprietary or sensitive information they may encounter during service delivery.
We are committed to maintaining high health and safety standards:
All content on our website, including text, graphics, logos, images, and software, is the property of Lumina Vibe Pty Ltd and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
In the event of any dispute arising from these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiation. If negotiation is unsuccessful, disputes will be resolved through mediation or arbitration in accordance with Australian law.
These Terms are governed by the laws of Australia, and any legal proceedings shall be subject to the exclusive jurisdiction of the courts of Australia.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified Terms.
If you have any questions about these Terms of Service, please contact us:
By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.